Customer Experience Specialist

Deskripsi Pekerjaan

Kualifikasi

• •Freshgrads with passion in customer experience with fast learning ability are welcomed.
• •Min. 1–2 years experience in customer service, client success, or product implementation—preferably in SaaS, tech startup, or HRIS industry.
• •Strong analytical and problem-solving skills with a focus on finding solutions.
• •Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• •Able to work independently or in a team, and meet agreed SLA/turnaround time.
• •A passion for customer satisfaction and a commitment to continuous learning.
• •⁠⁠Willing to travel for site visits / offline support.
• •Experience with knowledge base creation, content management systems, and omnichannel support tool is a plus.

Skills yang Dibutuhkan