Front Office Manager

Chesa Canggu is a boutique hotel located near pantai Batu Bolong, Canggu. We have our own restaurant called Thara Resto and currently we are looking for Front Office Manager to join our team.

Job Description

• Oversee daily front office operations, including reception, reservations, guest relations, and check-in/check-out processes.

• Ensure accurate guest records, billing, cashiering, and daily operational reports.

• Handle guest feedback, complaints, and special requests professionally and efficiently.

• Monitor room availability, occupancy, and front office performance to support revenue and operational targets.

• Establish and implement front office procedures in accordance with hotel standards and company policies.

• Conduct staff training, scheduling, performance evaluations, and team briefings.

Requirements

• Minimum Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, or a related field.

• Minimum 3 years of experience in hotel front office operations, with at least 1 year in a supervisory or managerial position.

• Previous experience in a boutique hotel or lifestyle hotel.

• Familiar with hotel Property Management Systems (PMS) and front office procedures.

• Excellent guest service and problem-solving abilities.

• Good command of English, both spoken and written.