Manager

MANAGER – KTV, SPA & HOTEL

About the Role

We are seeking an experienced and results-oriented Manager to oversee three business units: KTV, SPA, and Hotel. The successful candidate will be responsible for managing daily operations, leading teams, maintaining service quality, increasing revenue, and ensuring that all business units operate efficiently in accordance with company standards and targets.

Responsibilities

• Lead, manage, and supervise the daily operations of the KTV, SPA, and Hotel business units.

• Ensure all business units operate in accordance with company SOPs, service standards, and policies.

• Supervise, develop, and evaluate employee performance across all business units.

• Monitor sales targets, revenue performance, hotel occupancy rates, and overall business achievements.

• Control operational costs, budgets, inventory, and company assets to ensure efficiency.

• Maintain high standards of customer service, cleanliness, comfort, and customer satisfaction across all business units.

• Handle customer complaints and resolve operational issues effectively and professionally.

• Develop strategies to increase sales, revenue, operational efficiency, and overall profitability.

• Coordinate with HR, Finance, Marketing, and other relevant departments to support business objectives.

• Prepare regular performance reports, operational evaluations, and improvement recommendations for management.

• Ensure all business activities comply with company SOPs, licensing requirements, and applicable regulations.

Requirements

• Minimum Diploma (D3) or Bachelor's degree (S1) in Hospitality Management, Hotel Management, Business Management, or a related field.

• Minimum 5 years of experience in the KTV, SPA, Hotel, Hospitality, or Lifestyle Entertainment industry.

• Proven experience in team leadership and business operations management. Experience managing multiple business units is an advantage.

• Strong understanding of revenue management, sales targets, budgeting, operational cost control, and customer service standards.

• Excellent leadership, communication, coordination, analytical, and problem-solving skills.

• Strong business acumen with a focus on achieving targets, improving operational efficiency, and maximizing customer satisfaction.

• High level of integrity, discipline, accountability, and decision-making ability.

• Willing to work on a shift-based schedule, including weekends and public holidays, according to operational requirements.

Work Locations

South Jakarta, Indonesia.