Reservation Officer

Bali Management Villas is currently seeking a motivated Reservation Officer to join our team and manage villa bookings across multiple properties. This role focuses on handling guest inquiries and reservations promptly, ensuring accurate bookings, and delivering excellent communication from first contact to confirmation.

THP Salary: IDR 4,000,000 – IDR 4,500,000 per month (no service charge)

Placement: Kerobokan, Bali

About the Role
The Reservation Officer will manage incoming inquiries and bookings from direct guests and online travel agents (OTAs), maintain accurate availability and rates, and coordinate with the operations team to ensure every guest’s stay is prepared and seamless.

Responsibilities

• Respond to guest inquiries and booking requests quickly and professionally.

• Process reservations, modifications, and cancellations accurately.

• Manage bookings and availability through the property management system (PMS) and OTA platforms such as Airbnb and Booking.com.

• Update rates, availability, and booking details across all channels.

• Prepare booking confirmations and send pre-arrival information to guests.

• Coordinate with the operations team on guest arrivals, special requests, and villa readiness.

• Maintain accurate booking records and reports.

• Follow company SOPs and service standards.
  

Qualifications

• Minimum Diploma in Hospitality, Tourism, or a related field.

• Minimum 1–2 years of experience in reservations, front office, or a similar role, preferably in a villa or hotel.

• Active English, both verbal and written.

• Familiar with PMS and OTA platforms (Airbnb, Booking.com).

• Quick response and excellent communication skills.

• Proficient in Microsoft Office and Google Workspace.

• Must be domiciled in Bali.